Shipping Policy

At Legacy Games, we fully understand the importance of offering our customers reliable and fast shipping. We work diligently to ship your order with the least amount of wait time possible. However, certain conditions may cause a delay whilst safely shipping out and processing orders.

Backorder items are items that are currently out of stock, but are able to be shipped to us from our distributors. If you purchase an item that is on backorder, please wait 2-3 weeks before contacting us regarding your order.

When estimating a processing and delivery date for your order we refer to the days of the week (business days). One week contains 5 business days. USPS does not deliver packages on Sundays, or holidays. If you place an order Friday night, you will not receive an automated email with your tracking number until Monday at the earliest. This counts as 1 business day for processing orders. This does not count as 3 days processing. Therefore, any cancellation requests or returns will not refer to this time frame as 3 days. For more information regarding cancellations and returns please refer to our detailed Returns Policy. Please note, we do not guarantee arrival dates or times. We do not refund or credit shipping charges for any shipments.

 

Placing Orders

Order | PENDING PAYMENT

After you complete an order/purchase, your entire order goes into a “pending payment” status. You then can expect to receive an auto-generated email with your order receipt and order #. Once payment is confirmed and successfully processed your order will be updated to “processing”. If your payment is declined then your order will be updated to “failed”. You can expect to receive a payment receipt regarding your transaction as well. Please make sure that your billing and shipping information match. If your billing and shipping information do not match your transaction will be placed on hold while it's reviewed for approval.

When your order goes from a “pending payment” status to a “processing”, you will receive an auto-generated email stating your order status has been updated. Processing times vary depending on the products you purchased. Smaller orders are processed and safely packaged the quickest. Larger orders, take a little extra time to verify and securely package the contents.

Back-ordered Items: We offer certain products as back-order products. This gives our customers the opportunity to purchase our best selling items. These special order products require extra processing time. These products are shipped from our local distributors therefore processing depends on the amount of time these items are shipped to us. Usually back-ordered items take 3-4 weeks to securely process and safely package and ship. 

In Stock Items: Items that are marked as “In Stock” usually process and ship within 2-3 business days.

All of our packages are shipped out via USPS or UPS. We offer a variety of shipping options via USPS. Tracking numbers are sent out via email once the package is picked up by the post office. You will not receive a tracking number email until your package has been processed, packaged, and labeled for pick up by the postal service. You can track the status of your order using our order by clicking the link in your email. Occasionally shipping labels are not updated at certain points during the shipping process. Weather conditions may cause a delay in USPS shipping & handling.

Order | COMPLETE

When your order goes from “processing” to “completed” you will receive an auto-generated email with your order status and tracking number. For Returns & Exchanges you may refer to our Returns Policy. Any orders placed on the days listed below will not ship out until the next business day.